Archive for the ‘Product Design’ Category

How do you use the Chandler Dashboard?

Monday, October 6th, 2008

The Dashboard collection in Chandler has some interesting properties (not all of which, intentional ;) that have proven fertile ground for experimentation by some of our more adventurous users.

Going into Preview, we had a number of theories about what user needs the Dashboard would fulfill. Some of our assumptions have played out, others haven’t. Here is a recap:

1. We thought it was important for users to get a cross-collection view of all their data where the could process items regardless of what collections (groupings, contexts, categories) they had been assigned to. It’s also a handy way to see what’s new across all of your collections without having to click on individual collections one-by-one.

2. On the other hand, given the number of “other people’s collections” an user might subscribe to, we wanted to make sure that people had a way of quarantining FYI subscriptions from the personal collections in their Dashboard. As a result, we implemented a “Keep out of Dashboard” feature that allowed you to quarantine items on a per-collection basis so that they weren’t automatically picked up by the Dashboard.

There are still some behavioral idiosyncracies to be worked out, but it’s been interesting to see how users have made creative use of these 2 relatively simple ways to define the Dashboard view.

1. Some people use the Dashboard get a view across of “their personal stuff” versus “other people’s stuff”. (I use it this way, although I don’t spend very much time in the Dashboard collection.)

2. Some use the Dashboard purely as a place to collect new notes, an “intake” area so-to-speak. Once the note has been “processed” and added to the appropriate collections, it is removed from the Dashboard. In order to make this work, all of your collections must be initially kept out of the Dashboard. (This is analogous to the GTD Collection phase.)

3. Some use the Dashboard as a way of hand-picking a sub-set of NOW items to focus on “Today”. (I imagine these would be users who find themselves regularly ending up with pretty large NOW sections in each collection.) Again, in order to make this work, all of your collections must be initially kept out of the Dashboard.

How are you using the Dashboard?

Dashboard screenshot

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Later sort improved

Thursday, July 31st, 2008

I’m one of those people who uses their email inbox as
a task list. I keep emails around forever if I think there’s
something I need to do associated with that email. I file messages I
think I might refer to one day out of my inbox. Unfortunately, this
approach sometimes means I have a lot of email threads all clamoring
for my attention. It can be overwhelming.

One of Chandler’s appeals for me is the ability to manage lots of
different ideas, but only focus on a few at a time. The way focus
works in Chandler is that items are “triaged” to NOW, LATER, or DONE.

DONE is just like filing an email. NOW is like leaving the
email in my inbox. The big enhancement, for me, is LATER.

With the LATER section, you can mark a message as important to pay
attention to, but not right now. This risks becoming a gargantuan pit
of “someday, maybe” items, though, so you can also assign an alarm,
and that item will pop back to NOW in the future.

Now I can choose just a few things to keep in my NOW section, and
collapse the LATER and DONE sections so they don’t distract me.

One big problem with the LATER section, until recently, was that it
was sorted pretty arbitrarily. I have dozens of LATER items.
Birthdays, events months from now, reminders to do something next
month, and more. What I (and most users, from what we’ve heard on our
mailing lists) want is for the LATER section to sort according to
when an item will become NOW again.

I’m happy to announce that in our latest release (1.0rc1), the LATER
section sorts appropriately! For all you non-Chandler users reading
this, that may not seem like a big deal. But it has a surprisingly
big impact on my use of Chandler.

When LATER sorted arbitrarily, I spent a lot of my time going and looking at my calendar to
remind myself if I had upcoming events. Really, I don’t have enough
events to want a calendar view very often. Mostly, I just want to
know what’s coming soon. Now the LATER section gives me that.

I used to not bother assigning alarms to events. I’m not sure why, it
just felt like too much effort for not enough payoff. Being able to
see a prioritized-by-date list of LATER items pushes the
effort-to-payoff ratio to a point where I’m always assigning alarms to
anything I don’t want to think about right now. As a result, my NOW
section is much more manageable and I’m calmer about what I need to be
thinking about.

Triage view

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Keith Winsor uses Chandler with Microsoft One Note

Wednesday, July 30th, 2008

Keith recently wrote into the users list about how he uses Microsoft OneNote with Chandler and how he’d love it if the new clickable URLs feature worked for OneNote links as well. (Emphasis, mine.)


As I posted in my user story, I am hopelessly disorganised. I have a theory that if I buy enough plastic boxes, I’ll attain the miraculous state of ‘in control’. Bits of paper containing ‘notes to self’ used to be found months after they’d been written, by which time it was too late to do anything with them.

OneNote has become my one piece of paper. On my tablet PC, I can hand write notes as I’m on the phone to customers. I can use it creatively for something like mind mapping – free-form, different colours, engage both sides of the brain. I can print web pages to it, embed photos and web clippings, possible solutions to problems – anything relating to anything, and all shared between whichever machines I’m using at the time.

Chandler provides diary and task management capabilities, shared between myself and my wife. I tend to use OneNote for the ‘capture’ phase and for organising my thoughts, then Chandler manages the next actions, appointments, and reminders.

Typically, I create a list of actions in OneNote, hit a hot key in AutoHotKey and the selected action will be copied to clipboard and pasted to a new task in Chandler.

One feature of OneNote is a right-click “copy this page’s URL to clipboard” and I’m envisaging modifying my script to create a task in Chandler and then paste the URL of the OneNote page into Chandler’s notes field, providing a one-click link back to the original OneNote page. Also, I’m looking at an AutoHotKey script to copy a task in OneNote and paste it into Chandler’s search box, so that I’ve got a kludgey but fairly seamless each way link between items.

So nothing too complicated, just a quick means of linking items in each app to each other.


Note To make it so that Chandler recognizes OneNote URLs, you must first apply this patch. However, if enough OneNote users pipe up with feedback that this would be very useful, we will up the priority on making it so OneNote URLs work by default.

Note: Not real data.
One Note

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Next Steps for the Task Stamp

Thursday, June 5th, 2008

A few months ago, as part of a general effort to pare down the Chandler Desktop interface, we removed the notion of marking Notes as “Tasks”.

At the same time, we added a more “generic” notion of “Starring Notes and Events”.

Why did we make this change?
A common piece of feedback we received was: “I don’t understand the point of marking some of my Notes as Tasks. Isn’t everything I put into Chandler some sort of to-do?”

Since then, there has much discussion on the Chandler Users-List about this decision. As it turned out, there were users who *did* find the Task label useful, used it heavily and were disappointed to see it go.

I wrote a summary a couple of weeks ago that includes a rough outline of next steps for addressing this issue:


Summary

1. We’ve heard from a number of users on the list that the Task Stamp is sorely missed and that the Star stamp does not satisfy the same user need. (It’s always nice to hear that a feature was liked and used!)

2. My next design project is to revive and update a proposal for extending the range of Item Kinds in Chandler to re-instate Tasks and add a Reference Kind, and an extremely basic notion of Contacts. This will be a good opportunity for us to re-examine the Task Stamp (how can it be improved?!**) as well as discuss simple things we can do to make basic, yet useful Reference and Contacts Kinds. (See Chandler as a Platform for previous design proposals.)

3. We have also discussed making a “Task” parcel available in the short-term as a temporary stop-gap measure while we sort out a more coherent story for customizing and extending Item Kinds.

4. Last but not least, we remain focused on users who will be heavy users of Chandler and are trying our best to balance competing user needs.

** One of my theories about why the Task Stamp felt superfluous to some people is that it simply didn’t “do” enough to merit use. The same could be said for why in PIMs, features like Flagging and Starring are more widely used than To-do Lists.

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Email in Chandler?

Wednesday, June 4th, 2008

One of the more common questions we get is: Can I use Chandler for email?

The short answer is no.

The longer answer is: Email plays an important, integral role in Chandler. However, Chandler today does not yet meet the email needs of most people.

Still, amongst task management tools (OneNote, Basecamp/Backpack, Things, OmniFocus, Palm) the degree to which Chandler has integrated email (and calendaring) is unique.

Here is a run-down of the email features already in the product today versus what still needs to be done:

What’s working:

  • Send Chandler notes and events out as email. (Unlike “regular” email, you can edit and re-send Chandler emails.) Instructions.
  • Receive Chandler notes and events via email sent by other Chandler users.
  • Add messages from your email client into special Chandler IMAP folders to download them into Chandler where you can manage them as Chandler notes and events. Instructions.
  • Reply and Forward
  • Independent windows for composing messages

What still needs to be done:

  • Download Flagged messages into Chandler
  • Download all email into Chandler
  • Attachments
  • Sync IMAP Flags and Read/Unread status
  • Sync IMAP Folders with Chandler (especially Drafts and Sent)
  • Rules for filtering messages into collections automatically
  • Junk mail detection
  • Conversation threads
  • Rich text editing for composing emails
  • Spell-check

I imagine that different people will “require” different sets of features in order for Chandler to meet their email needs.

We recognize the central importance of email in personal task management and remain committed to expanding support for email. It is certainly on the short list of product areas we hope to build a healthy developer community around.

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Reminders that keep on reminding…

Tuesday, June 3rd, 2008

Peter Allen blogged recently about his experiences using Chandler:

I started using the Chandler Project a while back and I really liked it. It gives you tickler alarms for things you need to do plus a space for notes. So instead of a calendar where once the date is past, the event is gone, it’s a recurring reminder. It’s like a Jack Russel Terrrier, always jumping around and wanting attention. And every little thing can get recorded in its entries so when the reminder goes off, the appropriate info is at your fingertips.

Depending on who you talk to, a piece of software that reminds you of a Jack Russell Terrier could either be very good, or very bad ;) That aside, Peter’s post is a pretty succinct articulation of what’s unique about Reminders and Calendar Dates in Chandler. Alerts that pop up once work well for reminding you to do “2-minute” tasks like “Take your pills” or “Go to meeting”.

But reminders to start working on persistent, long-term projects like “Work on proposal for…” or “Come up with questions for…” fail miserably if they simply appear and disappear. Instead, setting “reminder dates” needs to work hand-in-hand with a way to manage your focus over long stretches of time. Chandler accomplishes this by not only providing “short-term” alerts in the form of pop-up dialogs, but by also using reminder and event dates to automatically re-focus notes and events into your list of “NOW” items. By contrast, a solution that worked more like a Jack Russell Terrier might be one that keeps popping up reminder dialogs every 5-10 minutes until you finish the task, but perhaps I betray my personal feelings about Jack Russells. :)

The following screenshot was taken from the Chandler Product Tour:
Managing your focus with Tickler Alarms and Event Dates.

Unfortunately, Peter ran into performance issues:

Alas, the software is still too slow for me.

But, he did add the caveat:

If you have a fast machine, it’s worth checking out.

We recognize that poor performance is a deal-breaker for many people who have tried to use Chandler and we’re addressing it as part of a major re-architecture project. Still, it’s nice to see that some of these “harder to quantify” features of Chandler are proving to be of use!

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What kind of small group is Chandler Sharing designed for?

Monday, April 28th, 2008

While Chandler was originally conceived as a general purpose personal information management tool, we realized early on that sharing and collaboration, particularly small-group collaboration needed to be integral to any effective personal information manager.

It’s an exciting time to be in this area of software development. Software companies are finally turning their attention to small organizations, businesses and households; groups that are less structured than traditional corporate environments.

Chandler falls into this new category of personal and collaboration tools for small, loosely structured workgroups. There are 2 significant ways in which Chandler departs from enterprise-scale collaboration tools:

One. Traditionally, many collaboration tools have been structured around “clients” and projects, which were presumed to have start and end dates and concrete deliverables, that once delivered meant the project was complete. Delivering for each client was assumed to be a relatively “straightforward, process-oriented” affair that could be mapped out in “workflows” that remained constant from one project to the next.

By contrast, Chandler assumes that new projects (or tasks) will continuously emerge from existing projects. Old projects change or become irrelevant before they’re even begun. As a result, “work” becomes a never-ending, ever-changing procession directed towards a higher-level goal. To be sure, deadlines and milestones exist along the way. But they are markers in a continuous progression as opposed to tidy endings to bounded projects.

In short, Chandler is designed for groups that are constantly re-inventing what it is they do and how they do it.

As a result, building and maintaining project and workflow structures for managing and organizing such a constantly changing morass of tasks, dates and unresolved issues just doesn’t seem worth it.

Instead, Chandler is intended for users who are actively looking for something that lets you stay “organized” at their own pace. They specifically don’t want to feel like they’re being pressured to set deadlines they’re not ready to set. They don’t want to be harassed about tasks you entered but no longer need to do. In other words, Chandler users want a “Don’t call me, I’ll call you.” kind of tool.

Two. Traditionally, collaboration tools have focused on coordinating hand-off of information and shared resources (documents, media, etc) so that each member of the team has access to what they need in order to focus on their work.

By contrast, Chandler assumes that ownership of responsibilities is shared and passed from one member of the team to another with relative fluidity.

As a result, Chandler sharing isn’t modeled as a fileshare that gives everyone access to everyone else’s work. Instead, Chandler collaboration assumes that people need help working on the same thing together.

Sharing in Chandler is less about “watching” other people’s task lists and calendars and more about sharing a group collection and calendar where individual tasks are passed around or simply worked on in parallel by multiple people.

This doesn’t mean that “personal” collections can’t and shouldn’t be shared with others. It’s more a matter of “What is Chandler’s special sauce?” when it comes to collaboration.

This fluidy in collaboration also explains why Chandler is first and foremost a personal tool with built-in collaboration as opposed to straight-on groupware.

Our belief is that the line between “my work” and “your work” and “our work” is now sufficiently blurred such that tools that draw a hard line between personal and group task management simply erect unecessary hindrances that break common workflows.

Note: This is yet another way in which Chandler aspires to mimic email. People see email first and foremost as a personal tool. But fundamentally, email is about communicating and working with others. Nevertheless, the collaboration aspect of email is framed as an extension of the personal.)

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On simplicity. 3/3

Wednesday, April 9th, 2008

As promised, here is a specific scenario illustrating how Chandler can help to reduce and simplify the information in your life.

Use Case: Setting up and Following-thru on a Meeting.

Edit, Evolve, Send and Re-Send the same item of information as your task to schedule a meeting turns into an invitation turns into a scheduled meeting on your calendar turns into an agenda list turns into meeting notes.

A simple meeting can often generate a dozen or more separate bits of information for everyone involved; bits of information that each person then needs to manage independently.

  • You create a task item to schedule a meeting;
  • Send out a separate email message to invite others to the meeting;
  • Follow-up with a whole thread to work out the meeting agenda;
  • And add the meeting to your calendar.
  • As the meeting shifts around and the agenda changes (all information that arrives via more email messages), you update the event on your calendar.
  • During the meeting, you write up notes and send them out in yet another email; which in turn
  • Prompts responses as others amend your meeting notes in follow-up emails

When you go back to look for the definitive record of what was discussed and decided at that meeting, where do you start? There are so many bits to collate and reconcile into a “single source of truth”.

By contrast, in Chandler you have 1 item that you edit and amend over time with changes and new information.

Your task to schedule a meeting can be sent out as an invitation email and then put on your calendar once everyone has agreed to a suitable time. In parallel, you can pull together a meeting agenda on that same meeting event item. During the meeting, you can take meetings notes, again in the same meeting event item. All the while, you can send and resend the same task/event item to notify people who aren’t sharing through Chandler.

1. Collecting Agenda Items for a Meeting in a “Task List” View

Meeting Event in a “Task List” View

2. Reviewing Meeting Notes from the Calendar
Meeting Notes on the Calendar

3. Sending an Update to the Event with Notes from the Meeting

Send Update of Event with Notes from the Meeting

More importantly, all of this use and re-use is plausible because you can access the same information item from different contexts (the calendar and the list view, multiple collections) and there is built-in support for “losing” and “finding” information. Otherwise, recycling and evolving notes and events would quickly turn into an onerous workflow you would not bother with.

In Chandler:

  • Meetings on your calendar can be managed like tasks in a list view; and vice versa,
  • Tasks can be tracked from the list view *and* put on the calendar to mark important deadlines and milestone dates;
  • The LATER “Triage Status” allows you to “disappear” stuff you can’t deal with right now without losing it forever;
  • Tickler alarms and event dates automatically re-focus your attention on things you need to follow-up on

This _Recycling Workflow_ works for maintaining lists (shopping lists, lists of questions, thank you notes, etc) and working on drafts as well. Really, it applies to anything that evolves and changes over time.

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On simplicity. 2/3

Tuesday, April 8th, 2008

As promised, here is a more detailed analysis of how Chandler can help you reduce and simplify the information in your life.

Reducing sidebar organizational clutter: In Chandler, you get 9 different views of your data for every 1 Chandler collection you create.

  • In the sidebar, you can generate 3 views of your data for every 1 collection you create. For example, rather than having a Home Calendar + Home Task List + All Home Stuff, you create 1 Home Collection and slice and dice it by navigating the Application Areas in the Toolbar.
  • Within each collection, the 3 Triage Status sections give you 3 more ways to slice and dice each collection/application area.

Reducing duplication of information between your email, task list and calendar. In Chandler, you can:

  • Manage calendar events as tasks in a list; and vice versa, you can
  • Manage tasks by putting putting them on the calendar to mark important deadlines and milestones
  • Address any item and send it out as an email

Reducing the # of information bits you generate by recycling your data with Triage Status, Tickler alarms and integrated Calendaring.

You can use and re-use your information items in Chandler by continuously editing and evolving a single item over time, even turn into a completely different kind of item.

Here’s a task to re-schedule a dentist appointment that turned into the new appointment on the calendar. This item originally started out as a confirmation email from my dentist, which I moved into Chandler and re-purposed as a reminder to re-schedule my appointment.

Task to re-schedule dentist appt becomes re-schedule appt on calendar.

Sending, Editing and Re-Sending Email

With email, once you’ve sent a message, you can’t edit it anymore. Amendments can only be made by sending a new message. However, it’s not enough to just give people a way to keep editing a single item over time (which is what most task managers do).

Yet, one of the reasons email is so appealing is precisely because we can forget about everything that’s come before. Every new message is tabula rasa. There is a natural rhythmic cycle to work. We make a little bit of progress. We get stuck. We stop thinking about it for a while as the issue percolates in the nether regions of our brain or as we wait for someone else to get back to us. And then we pick it up again. In the meantime, email’s great at helping us “forget” about problems we can’t make progress on. The problem is, once you’ve lost something in email, it’s hard work to get it back.

Nevertheless, any effective alternative to email has to do a good job of disappearing and reappearing issues, in the right place, at the right time.

In Chandler, Triage Status allows you to forget about stuff (for a while) without losing it forever.

Instead of having a binary choice:

  • Keep this in front of my face OR
  • Lose it and forget about it forever…

You have 3 choices:

  • Keep this in front of my face OR
  • Keep this, but shove it off into LATER for now OR
  • Lose it and forget about it because it’s DONE! or Obsolete.

You can move items in and out of your focus (NOW versus LATER) as many times as you need in order to finish the job. And if there are important deadline and milestone dates to remember, you can assign a Tickler Alarm or put the item on the Calendar and Chandler will re-focus the item for you on those dates.

Tickled items drop into NOW in the morning.

Reducing duplication of information that is relevant to multiple contexts.

In Chandler, notes and events can appear in multiple collections. This means that events you and your spouse are attending together can appear as the same event on both of your calendars. Issues that need to be resolved for several projects can be tracked as the same note-item multiple project collections.

Tasks can show up in the context of a project collection and in a collection organized around a person, department or organization or a location (e.g. Things I need to discuss with Jan, HR stuff, or Home Office).

This allows you to organize your information in whatever way is most helpful to you without the up-keep of updating multiple versions of the same information.

Reduce the # of bits of information you exchange by Sharing.

This is somewhat self-explanatory. Instead of emailing back and forth, you could be editing the same lists, drafts, and meeting agendas with the people you work most closely with. When you need to alert people who aren’t sharing through Chandler, you can send (and re-send) the notes and events you’re working on via email.

These are some of the high-level design concepts. Stay tuned for a more specific scenario!

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On simplicity. 1/3

Friday, April 4th, 2008

If you haven’t already, try out the new 0.7.5 desktop interface.

We’ve stripped out quite a bit of chrome. In many ways, the Preview release was an experiment. We threw out ideas out in order to see what would stick. 0.7.5 is what stuck.

But simplicity is more complex than that.

The changes we’ve made have simplified the interface. But there is simplicity at the workflow and information modeling levels of application to consider as well, and that simplicity isn’t new.

With a new, pared down UI, we’re hoping more users will discover the underlying simplicity at the heart of the application.

What do I mean by underlying simplicity?

There are tools that are simple at the conceptual and user interface level, but complex when it comes to workflow and information management.

Not to pick on email, but email is one of them. Email concepts are simple: Send and Receive messages. Reply-to and Forward messages. However what ensues from this simplicity is a propensity to divide and multiply; which results in the overflowing, hard to parse, hard to manage Inboxes we love to hate. Email begets more email and we’re responding with all kinds of ways to keep the onslaught under control: Auto-filtering strategies, tagging and categorization schemes and Inbox kung-fu processing techniques.

By contrast, Chandler aims to tame your inbox by reducing the volume of information bits you generate (individually and as a group).

Imagine if…

  • Instead of starting up new emails every time you have a new thought on an old problem; you could keep editing emails after they’ve been sent/received.
  • Instead of copying and pasting information from email onto your calendar; you could take emails and put them directly on the calendar to mark event dates, deadlines and important milestones.
  • Instead of resending information to yourself as reminders; you could set alarms on the emails you already have so that they arrive again in your Inbox at the time of your choosing.
  • Instead of duplicating information in order to get it into all the right places; you could file messages into multiple folders so that the same email showed up in all the contexts you need it to: Invoices, status, by project; your stuff, your spouse’s stuff, errands list, etc.
  • Instead of having a forest of flagged items crowding out new messages in your Inbox; you could cordon off the things you’re working on NOW from stuff that can wait until LATER.

Too many flagged emails.

To be clear, Chandler still isn’t meant to replace your email application. Instead, email to us, has served as an invaluable design-model for the best and the worst in information management and collaboration. Studying it carefully is how we think we can make Chandler a compelling alternative to email. See more detailed analysis.

So, instead of scattering your thoughts across dozens of email messages, text files, calendars and task lists, try putting them into Chandler and try out some of the scenarios described above.

(Stay tuned for a more detailed analysis and an illustrative scenario of how Chandler can simplify the information in your life.)

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