While Chandler was originally conceived as a general purpose personal information management tool, we realized early on that sharing and collaboration, particularly small-group collaboration needed to be integral to any effective personal information manager.

It’s an exciting time to be in this area of software development. Software companies are finally turning their attention to small organizations, businesses and households; groups that are less structured than traditional corporate environments.

Chandler falls into this new category of personal and collaboration tools for small, loosely structured workgroups. There are 2 significant ways in which Chandler departs from enterprise-scale collaboration tools:

One. Traditionally, many collaboration tools have been structured around “clients” and projects, which were presumed to have start and end dates and concrete deliverables, that once delivered meant the project was complete. Delivering for each client was assumed to be a relatively “straightforward, process-oriented” affair that could be mapped out in “workflows” that remained constant from one project to the next.

By contrast, Chandler assumes that new projects (or tasks) will continuously emerge from existing projects. Old projects change or become irrelevant before they’re even begun. As a result, “work” becomes a never-ending, ever-changing procession directed towards a higher-level goal. To be sure, deadlines and milestones exist along the way. But they are markers in a continuous progression as opposed to tidy endings to bounded projects.

In short, Chandler is designed for groups that are constantly re-inventing what it is they do and how they do it.

As a result, building and maintaining project and workflow structures for managing and organizing such a constantly changing morass of tasks, dates and unresolved issues just doesn’t seem worth it.

Instead, Chandler is intended for users who are actively looking for something that lets you stay “organized” at their own pace. They specifically don’t want to feel like they’re being pressured to set deadlines they’re not ready to set. They don’t want to be harassed about tasks you entered but no longer need to do. In other words, Chandler users want a “Don’t call me, I’ll call you.” kind of tool.

Two. Traditionally, collaboration tools have focused on coordinating hand-off of information and shared resources (documents, media, etc) so that each member of the team has access to what they need in order to focus on their work.

By contrast, Chandler assumes that ownership of responsibilities is shared and passed from one member of the team to another with relative fluidity.

As a result, Chandler sharing isn’t modeled as a fileshare that gives everyone access to everyone else’s work. Instead, Chandler collaboration assumes that people need help working on the same thing together.

Sharing in Chandler is less about “watching” other people’s task lists and calendars and more about sharing a group collection and calendar where individual tasks are passed around or simply worked on in parallel by multiple people.

This doesn’t mean that “personal” collections can’t and shouldn’t be shared with others. It’s more a matter of “What is Chandler’s special sauce?” when it comes to collaboration.

This fluidy in collaboration also explains why Chandler is first and foremost a personal tool with built-in collaboration as opposed to straight-on groupware.

Our belief is that the line between “my work” and “your work” and “our work” is now sufficiently blurred such that tools that draw a hard line between personal and group task management simply erect unecessary hindrances that break common workflows.

Note: This is yet another way in which Chandler aspires to mimic email. People see email first and foremost as a personal tool. But fundamentally, email is about communicating and working with others. Nevertheless, the collaboration aspect of email is framed as an extension of the personal.)

This entry was posted on Monday, April 28th, 2008 at 4:08 pm and is filed under Chandler Project, Product Design. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.