Archive for March, 2008

Chandler User Survey

Friday, March 28th, 2008

A while back we conducted a brief survey on the Chandler users list. We received about 20 responses and collected some interesting data on how people were using Chandler, post-Preview. Some of the highlights…

  • Almost everyone was using both the Desktop application and the Hub. Three people indicated they were running their own Server. For the others, we assumed they were using the OSAF hosted service to share.
  • For most, Chandler was being used both at home and at work. Several people specified they were trying out Chandler with a small workgroup.
  • Most people were sharing in some capacity either with themselves or within a small workgroup. Three people indicated they weren’t sharing at all.
  • Almost all the users were taking advantage of both the calendar and the task features. We did not specifically ask if they were using the Dashboard collection and/or the triage features.
  • Most people are using Chandler exclusively for tasks and calendars. Four people were using iCal and two people were using Sunbird.
  • We asked people to list their top 3 feature requests and bug fixes. The responses covered a wide range. Features such as contacts, printing, free-busy, ACL support and performance came up multiple times.

This survey confirmed much of the information we have extracted from the users list and continue to feed into our planning process for future releases. We will follow-up with more surveys in the next couple of months to see how people’s usage patterns may have changed over time and check in on new users that have come on board. Based on these results, we have a number of more detailed follow-up questions we want to ask around the differences between home and work usage as well as specifics concerning the triage features.

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Project Status Update

Thursday, March 27th, 2008

So there are lots of releases to talk about in this week’s update.

We rolled out a 0.7.5 version of the Desktop last week which featured a wide variety of bug fixes and UI changes as well as some work to support the security fixes in the new Cosmo release. We did a quick update 0.7.5.1 yesterday to address 2 major bugs that were blocking users from getting started with Chandler. More details are available in the release notes.

0.7.5 Release Notes
0.7.5.1 Release Notes

Cosmo 0.13 was released which includes a major sharing security fix. Upgrading to Cosmo 0.13 requires users to upgrade to Chandler 0.7.5 or 0.7.5.1 to take advantage of the new features so we encourage all Desktop users to upgrade. Randy is moving on to the Cosmo 1.0 bugs in the work queue.

We are progressing well on the Dojo 1.0 work and have another IRC QA session scheduled for 1:00pm today. As always we welcome any testing help from the community. Jeffrey has been away but we will resume work to deploy the Quick Entry Widget when he returns.

Philip is continuing on with his architecture work and working on a proof of concept, “Hello World” for Trellis and SQLAlchemy linkup. He is working on fixing some snags introduced by resent SQLAlchemy changes.

On the marketing front we continue to evangelize Chandler, extract user testimonials, publish blog posts and will be deploying a new landing page and quick start guide soon.

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Chandler Desktop 0.7.5.1

Wednesday, March 26th, 2008

We’ve decided to roll a Chandler 0.7.5.1 to address two issues that users have been reporting in 0.7.5. These were actually both bugs present in 0.7.4, but probably I should have prioritized them higher. They are:

Bug 11718: Auto Reload fails…thinks repository is already in use.
This affected Windows users attempting to migrate their data when upgrading from an older version of Chandler.

Bug 11916: Exception subscribing to Google Calendar.
This makes it impossible to subscribe to a private Google calendar URL (and possibly other Google calendars).

Once I’ve downloaded and validated the build, which should happen in the next couple of hours, I’ll make the formal announcements, etc.

Updated to add: OK, everything turned out fine. Get Chandler Desktop 0.7.5.1 here.

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Will we ever wean ourselves off email?

Wednesday, March 26th, 2008

Yesterday I lamented that I wasn’t seeing any discussion about how email overload is fundamentally a collaboration problem (as opposed to a personal information management issue).

Then of course, I immediately ran into this one.

So, is it true? Will a new generation of collaboration tools help us wean ourselves off email? (The same way IM and social networking have already weaned us off email for social interactions.)

We hope so.

Chandler is most useful when used as an alternative for all the important stuff you used to do with email.

This should be true if you’re just using Chandler for yourself. This is doubly true if you’re sharing with others because at its best, Chandler opens up an alternative, more ergonomic channel for collaboration that results in fewer bits of information to keep track of and allows the group to leverage individual efforts to manage and organize information.

However, any collaboration medium that attempts to supplant email needs to retain what’s great about email while avoiding the pitfalls that have us all reeling from overflowing inboxes.

Here are some lists of email characteristics we want to emulate and avoid in Chandler.

What we want to keep: Email doesn’t get in the way of your ideas!

  1. Every new message is a blank slate. Unlike other collaboration mediums (CMSes, Wikis, Project Managers, Shared Documents) composing new email doesn’t require you to first figure out how this “new thing” fits in with everything that’s come before.
  2. Email lets you tackle issues in bite-sized pieces.

      Bite-sized means it’s easier to get started on tackling hard problems.

      Bite-sized also means you can manage email like a task list (as many people do). This in turn helps you multi-task. You can start, develop, fork and resolve dozens of threads at the same time. You keep track of it all by flagging/filing individual messages. With email, big, intractable problems are conveniently broken down into bite-sized next actions.

  3. Email lets you tackle issues from multiple angles. You can formulate and reformulate what you’re thinking in a dozen different ways, addressed to a dozen different groups of people. Again, unlike other collaboration mediums, there’s no pre-existing structure to get in the way of what you need to do. Each new message/thread exists as it’s own, independent topic of discussion.
  4. Email is free-form. Email messages are all about the wide-open field of unstructured data we call the message body. It allows you to focus on what you need to communicate! Whom you need to communicate with, is the only unavoidable decision you need to make. However, with the advent of aliases (everyone@wholeoffice), even that decision is avoidable.

What we want to keep: Email is still our best collaboration tool.

  1. Email is universal. Not everyone is on your Exchange server. Not everyone has access to your company’s intranet. But everyone (for all intensive purposes) is on email these days. Email is the one communication medium where you’re guaranteed to get through (except when overzealous SPAM filters get in the way). Whether someone will actually absorb your communication is a separate issue.
  2. Email is asynchronous. You can continue to make progress on other work as you wait for responses. This means you can work independently of your colleagues without losing touch.
  3. Email keeps you up-to-date on what’s new. Every “new” piece of information is pushed to you as a new message. You never have to remember to “check-in” to find out what’s going on. You also never have to go hunting through an edited document wondering, What’s changed? Did something change?
  4. Email encourages discussion. Email is linear. Each person gets their say. (However, while talking on top of one another is no longer a problem, no tool can prevent people from talking past each other.)

What we want to avoid and improve on: Email begets more email!
The very qualities that make email the defining tool of the information workplace are also its Achilles heel. Email is too easy to send. Each email in turn spawns more email to the point where you can no longer see the forest for the trees and you need to create more bits of information to keep track of the bits you’re losing in email.

  1. There’s no way to “silently” make information available on an “as-needed” basis. To get information out, you have to send the email, thereby actively pinging every recipient with a message, regardless of whether you need their active attention. Ergo, we all get a lot of FYI mail, which in turn, dilutes the pool of mail that actually requires a response.
  2. You can’t edit email. Once you’ve sent it, it’s done. If you forgot something, if someone else wants to add something to your list, if there’s been a change in plans, you’ll have to send a separate email. Ergo, we all get a lot of “update” emails.
  3. When a mail goes out to 1 or 200 people, every recipient has to do the work of processing that email. Oftentimes, we process it in exactly the same way: Received a notice to hand in your benefit forms? Add it to the calendar. Put it in your “HR” folder. Yet, there’s no good way to distribute that work across the group. Ergo, we all spend a lot of time managing email.
  4. There’s no way to add structure to email. The unstructured, blank slate that email offers when you’re initially composing the message is great for unblocking the free-flow of information. However, once you do have enough of a clue to add a bit more structure, you can’t. Ergo, email results in the creation of even more bits of information to manage as each email creates new calendar events and task items.
  5. There’s no source of truth. Decisions are amended and reversed over multiple, forking threads. People are added and removed from conversations. Uncovering “the truth” in email turns out to be subjective and hard-won.

There are a dozen different ways in which Chandler strives to meet the ideal described above. We’ve already begun to see success stories of users moving their work from email into Chandler and we’re using them to help us become a better alternative to email!

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Chandler Hub updated to Chandler Server 0.13.0

Wednesday, March 26th, 2008

Chandler Hub has been updated to the latest version of Chandler Server 0.13.0.  Please report any problems.  Also, remember to upgrade Chandler Desktop to 0.7.5 to prevent any sharing problems with the security fixes introduced in Chandler Server 0.13.0.

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Is “email overload” a personal or group information management problem?

Monday, March 24th, 2008

Lately, a number of users have asked about auto-filling in Chandler on the Users-List. Rule-based filtering is an email feature many people can’t live without and it’s definitely something we’d like to see in the product.

Then, I came across Chris Brogan’s How I tamed my inbox. I’ve seen write-ups like this before, but this post really resonates with how Chandler is meant to be useful as a companion to email. Namely: Get important stuff out of email into a trusted system that has better affordances for managing the things you need to do. Chris Brogan’s trusted system consists of a lightweight filing system, a to-do list/project manager (Things) and a calendar (Google Calendar).

With Chandler, you get the to-do-list and calendar in one, integrated package ;)

To quote Chris:

If any of my projects are time specific, I put that information into Google Calendar. I then set up the reminders along the way. Further, if the project is large or lengthy, I set up little milestone time frames such that I will remember to work periodically on projects all the way up to their due date.

Takeaways: Nothing gets done in a single sitting. The ability to see to-dos on a calendar is critical.

I have notes and details on a new conference I’m launching for marketers for September in the Boston area.

Takeaway: Keeping track of “notes about what I need to do” is just as important as keeping track of what I need to do.

However, I haven’t seen much discussion of sharing as a way to deal with “email overload”. Instead, too-much-email is most often portrayed as a personal information management problem.

Yet, email is first and foremost a communication tool, a way for groups to collaborate. If there’s a problem with email, it’s a group information management problem.

Ergo, sharing is very relevant to “email overload”. In addition to helping people deal with “too much email”, we can and should also be looking for ways to:

1. Reduce the amount of email we send and receive by restructuring the way information is disseminated and developed over time; and
2. Reduce the amount of time we spend managing email by sharing and distributing the work of putting information into the right contexts. (Only 1 person should ever have to do the work of putting things onto the right task lists and calendars!)

To be clear, I’m not saying that the solution is as simple as: Don’t email, just share! The point I’d like to make is more precise: Sharing is an important part of how we fix email, provided we don’t create yet another collaboration medium that simply generates more email!

Chandler attempts to walk this line and while there is always more work to do, we’ve already seen success in reducing email for our users. I will follow up with a more detailed blog post on how you can “Send less email” and “Spend less time managing email” with Chandler.

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Upgrade Chandler Desktop to 0.7.5 to avoid sharing problems

Monday, March 24th, 2008

Chandler Server 0.13.0 includes a major security fix that required some minor client side changes.  These changes were implemented in Chandler Desktop 0.7.5.  When Chandler Hub is updated to version 0.13.0 of the server, users of Chandler Desktop prior to version 0.7.5 may experience sharing problems.  To prevent such problems, all users of Chandler Hub are encouraged to upgrade to the latest version of Chandler Desktop, 0.7.5.

Chandler Desktop 0.7.5 is available for download for Windows, Mac, and Linux at:

http://chandlerproject.org/download

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Chandler Server (Cosmo) 0.13.0 released

Thursday, March 20th, 2008

The Chandler Project is pleased to announce the 0.13.0 release of Chandler Server (Cosmo)!

Chandler Server is a server and Ajax web UI for managing and sharing calendars, events, and tasks. It implements open data standards including CalDAV, WebDAV, Atom, and Atompub.

This release includes a major security fix as well as a small amount of minor bug fixes. The focus for this release was to fix the security hole present in prior versions that allowed users to gain write access to items without a read-write ticket. Part of this fix required changes to the desktop client, so upgrading the server to 0.13.0 will require upgrading Chandler Desktop to 0.7.5 in order to support certain features (sharing items in multiple collections). It is strongly recommended that the desktop client be upgraded to 0.7.5 when upgrading the server to 0.13.0. Chandler Desktop can be downloaded here: http://chandlerproject.org/Projects/DownloadChandlerDesktop

Chandler Server 0.13.0 is available for download as a ready-to-run bundle at:

http://chandlerproject.org/serverdownload

and the source code is available from subversion at:

http://svn.osafoundation.org/server/cosmo/tags/rel_0.13.0

Send us feedback at the open mailing list (no subscription required):

chandler-users@osafoundation.org

We look forward to hearing from you!

The bugs fixed in this release include:

  • #11867 fix items in multiple collections security hole
  • #11794 support for PostgreSQL in migration tool
  • #10814 Can’t update an item that isn’t owned by user from webui
  • #11779 changing calendar selection while looking at future weeks resets view to this week without grabbing this week’s elements
  • #11797 Chandler requires JVM properties to be set
  • #11641 HCalendarParser broken when ical4j.relaxed.parsing is set
  • #11863 updating item using DAV results in owner always being set
  • #11931 Can’t access account browser for any of my collections
  • #11909 hibernate session not getting flushed after optimistic locking failures

There was a minor change to the database schema for Chandler Server in version 0.13.0. Instructions for upgrading from previous versions of Chandler Server can be found at: <http://chandlerproject.org/Developers/ServerBundleInstallation#Upgrading%20from%20previous%20versions>
Please remember to backup your database before attempting migration!

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Chandler Desktop 0.7.5 released

Thursday, March 20th, 2008

The Chandler Project is pleased to announce the 0.7.5 release of Chandler Desktop!

The Chandler Project is an open source, standards-based information manager designed for personal use and small group collaboration.

The 0.7.5 release of Chandler Desktop simplifies the Chandler UI by changing elements confusing to new users. In particular, multiple toolbar buttons were removed, “tasks” were replaced with “starred items”, the “triage” button was renamed to “clean up”, and the items created when first starting have been made more useful. The sidebar list of collections can now be reordered by dragging them in-place. A variety of build/packaging and platform-specific bugs have also been fixed.

Additionally, Chandler Desktop has updated its sharing protocol to match that of Chandler Server (Cosmo) 0.13. Previously, a user could republish items that had been shared to them read-only to obtain read-write permission to those items. See here and here for more information. People using versions of Chandler Desktop prior to 0.7.5 will not be able to republish items to recent versions of Chandler Server including Chandler Hub.

A list of known issues in this release is at the bottom of this announcement.

Chandler Desktop 0.7.5 is available for download for Windows, Mac, and Linux at:

http://chandlerproject.org/download

Additional information is available from the Chandler Project homepage.

The bugs fixed in this release include:

  • #5058 Add the ability to reorder collections in the sidebar
  • #7024 Improvements to divider in the sidebar
  • #10785 Tab key press doesn’t end lozenge edit on Ubuntu
  • #10997 Bad dependency on tools/ dir
  • #11013 Plug read-only security hole
  • #11238 Reminder popup prevents to use Chandler
  • #11239 Using delete via context menu deletes wrong user item – no indication to user
  • #11290 Rename Triage button
  • #11429 Re-organize the File menu
  • #11676 Added a new collection on the hub & Chandler desktop hung
  • #11678 make the links in the ‘Tip of the day’ clickable
  • #11684 Add “Show Tips” to the Help menu
  • #11689 Chandler crashed on linux with X window System error
  • #11705 Need to be able to tell if a reflist attribute has been deleted or not
  • #11712 Full Name not showing up for sender in email I receive in Apple Mail
  • #11729 Generate items from dialog
  • #11770 Strip down UI
  • #11771 Change task stamp to star stamp
  • #11772 Fill-in OOTB items
  • #11783 Traceback when making ‘Future’ edit on recurring series
  • #11814 Change hint text in quick entry bar to: Create a new note
  • #11819 Leopard Desktop releases show “Python” not “Chandler” for name
  • #11823 Couldn’t migrate 0.7.3 to 0.7.4 on MacOSX
  • #11830 SAST timezone missing
  • #11831 German translation’s key-bindings (at least on Mac) are bad
  • #11836 Change Copy URLs to Clipboard text to…
  • #11838 Language Switch doesn’t work
  • #11880 Disallow adding read-only items to other collections
  • #11884 Better sharing error messaging
  • #11887 Exception changing visible hours in multiweek (month) view
  • #11900 Change View>>Triage to View>>Clean up
  • #11903 Traceback after upgrading
  • #11911 D-click to mark item as 2-triage statuses away
  • #11914 Drags to read-only collections succeed
  • #11919 Can’t cancel publishing a collection

There are five known issues with this release we’d like to highlight:

  • #11878 Can’t put items you received via Email on the Server
  • #11921 Read-write access should override read-only access
  • #11946 Crash manipulating particular event in Chandler
  • #11947 No highlight state in month view
  • #11948 sidebar update oddity when creating a collection

This list of known issues includes an application crash that previously didn’t happen when editing an event in a collection that’s not currently selected. All these issues involved sophisticated sharing scenarios (multiple collections with some read-only and others read-write, and sharing items via email) or are UI oddities with simple workarounds.

Thanks for your interest in Chandler Desktop!

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Chandler and Google Summer of Code 2008

Tuesday, March 18th, 2008

For the past three years Google has run an outstanding summer program for students
interested in becoming involved with open source software development.
Summer of Code offers students a chance to
develop relationships with living, breathing software communities by coordinating with
as many as 130 organizations and 900 students on 3 month software projects.
Stipends
are provided to both the mentor organizations and students, making it a very sweet deal
from almost any angle.

As we have in the past, OSAF will be participating in SoC as a mentoring organization this
year. A full list of projects we believe will be both useful to the project in the long term
and stand a high chance of being included in our code base in the short run can be found
here, but
as in past years outside proposals are more than welcome.

Comprehensive information about this year’s program, including important bits like
eligibility
and application instructions
can be found on the the official
FAQ. Student
applications will be accepted from March 24 – March 31, so now is the time to find
a project and put together a solid proposal!

As always, feel free to ask on one of the Chandler Project
mailing lists
or in #cosmo or #chandler on irc.freenode.net for more information.

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