Archive for August, 2007

Chandler Hub as an open service

Thursday, August 30th, 2007

The Chandler Project is running an open service named Chandler Hub. Or at least, that’s what we’ve been telling ourselves.

The term “open service” does not have the clear definitions and history of its cousins “open source” and “free software“. We’re trying to figure out, just like everyone else, what it means to be an open service.

There has been a recent surge of chatter about “open services“. The current focus seems to have two branches: 1) attempts to define the term “open service” and 2) discussion of the impact of closed services to the larger Internet public good. This surge was probably triggered by Luis Villa’s recent work for the GNOME Online Desktop project. Luis takes care to catalog excellent references to earlier work as well. There’s a healthy conversation on the Open Knowledge Foundation’s okfn-discuss mailing list, where Rufus Pollack just posted a draft of an open service definition.

How the new titans of web services approach the openness of their offerings has an importance it did not have five years ago. Tim O’Reilly has promoted the view:

…the fundamental challenge of the Web 2.0 era may not be free software but free data, and the right of users to view, delete, modify, or freely transfer to a competing service the data that is stored about them in centralized databases…

OSAF (the Open Source Applications Foundation) with its Chandler Project and related hosted service Chandler Hub, seems positioned within both these areas: free/open software as well as free/open data. The ideals of freedoms and the public good are embedded in OSAF’s DNA and our self-standards are high. We would love to hear about areas we can improve.

A persistent criticism of many of the most popular web services is “Where’s the source?!” Whatever Google’s goals for openness are otherwise, no one realistically expects them to release their revenue-center source code. So people focus on the most important substitute: data access through open standards and open protocols. Groups like MoveMyData envision a generic tool for bulk download/upload of “your data” to sites like Flickr, YouTube, MySpace, and blogger, including your own web servers. Others dream that application-layer protocols like Atompub, CalDAV, or CardDAV, etc will be widely adopted and provide user freedoms through interoperability. Others worry about identity management, so links to treasured pictures online don’t go bad when a service changes operations (the broken URL problem).

The Chandler Hub service though, is the “full package”, multiple open apis for data and fully open source. (We have not quite solved the broken URL problem though.) The Hub is a straight install of Cosmo (the Chandler Server). Cosmo is an Apache 2-licensed open source “PIM sharing server” with a built-in web UI. Coupled with consumer-friendly terms of service, we have the makings of a fully-open hosted service.

OSAF, a non-profit organization, did not build Cosmo specifically to run a service; the original thought was that workgroups might run their own (like SMTP and web servers) and that they would form a loose network of cooperating servers. (The original Chandler vision was even framed in terms of true peer-to-peer, similar to Kragen Sitaker’s 2006 proposal for how to achieve open services).

As OSAF approached its Preview launch, it seemed clear that running a free service, providing easy sharing, synchronization, and a web interface was an important enabler for people trying out the Chandler Project. Some people will not have access to a private server, so without a low-hassle (and free-to-use) service, they would be blocked from using some parts of the Chandler Project.

Whatever the history, we find ourselves today launching a remarkably open service. Do we measure up to emerging definitions of open services?

Villa’s model for open services asks for the full package, source code included. It contains three preconditions:

  1. data access (ability to retrieve data in open formats)
  2. source access (ability to interact with your data locally once retrieved)
  3. hardware access (ability to run on various sized-hardware)

and three rights: use, modify, redistribute.

Users of Chandler Hub have full data access via multiple open standard protocols (Atompub, CalDAV, and Webcal). Full source access available in OSAF’s public subversion repository and hardware access spans from laptops through large, clustered servers. Even our admin scripts and runbook are available.

So it seems fair to say that Chandler Hub rates well on Villa’s preconditions for an open service. Huzzah!

How we’re judged for the three rights of use, modify, and redistribute should depend on our exact and our adherence to those terms. We want to provide every consumer right expected in this area.

The issues in crafting an open terms of service are trickier than they appear: while you own your data, you can’t be mad at us if we “break your stuff” if there were say a server corruption or downtime. It turns out you actually need to grant the service important rights (store, transmit, etc), not the other way around. Also, when you share an item with others where you both have a right to edit, who has a right to delete it later? Some open service definitions expect community-generated data to be licensed under say the Creative Commons licenses, how does that apply to what Chandler Project is doing (with shared, but possibly private data)?

It turns out, that while drafting this post about open services, the Chandler Project just posted our first public terms of service and privacy policy. Experience suggests that there will be at least a couple of places where we did not write down what we actually meant. We’ll need a longer track record before we can be judged on our implementation of our terms, but we encourage you to let us know how our terms of service document looks, how the privacy policy looks, and how you think we’re doing on this critical dimension of an open service.

So there’s our claim: we’re running an open service, providing both open data and open source, backed by a non-profit motivation and consumer-friendly terms. We’d like to accomplish a few things here:

  • Get community feedback on our terms of service and privacy policy
  • Highlight the importance of the other end of the browser connection in Mozilla’s vision of the Open Web
  • Have people working on “open service” definitions consider how the Chandler Hub ranks on their openness scales
  • Encourage open service definitions to address further the thorny problem of appropriate terms of service
  • Plug the Chandler Hub service. Check out our system and tell us what you think!

Thanks in advance for any feedback you can provide and also thanks for your interest in the Chandler Project!

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Chandler Desktop 0.7.0 Release Candidates and Schedule

Wednesday, August 29th, 2007

If you’ve been tracking our download page, you certainly noticed that we uploaded last week a brand new 0.7.0-rc1 to replace 0.6.1 as the default download. This is because we are very confident that this new release is already way better and more stable than the older version and, though we haven’t yet completed the whole suite of tests, we prefer having new users installing and using that newer version rather than the old one.

For one thing, this new version is fully exploiting the new capabilities of the newly released Chandler Server 0.7.0 now deployed on Chandler Hub (see Jared’s post). The new protocol (Morse Code) used by 0.7.0-rc1 is much faster than what we used before so sharing is really improved. Also the level of interoperability between the Desktop client and the new Web UI client is way better.

Second, having new users starting with the new Dashboard and Triage workflow is more in tune with what Chandler is all about now. It’s not your old “Calendar Application” anymore…

And last, the new version supports an “export/reload” feature so schema changes in the repository database do not become migration headaches and data loss is non existent. This is pretty important for users in general and new users in particular.

So, what’s separating us from a formal release announcement? Well, tests, tests and more tests. We’re currently getting through the complete list of test scenarios and test plans and we’re creating a new RC (Release Candidate) every other day or so. RC 2 is now up for download and we’re expecting another couple of RC to crop up between now and the final release, the one with the QA stamp of approval. When’s that? ETA is Monday September 10th. Considering the current rather low rate of bugs logged, we’re pretty confident we’ll make that date. After all, we’ve been in debug mode since 3 months now so super-scary-blow-up-the-house bugs are unlikely to crop up now. It’s more about corner scenarios and making sure we’re really complete in our assessment of the product quality before putting it in everyone’s hands.

In the meantime, if you’re daring enough and not afraid of a couple of bugs that could hide here and there, take a spin at the new Chandler Desktop 0.7.0-rc2 and help us make the wait even shorter by testing it in your own environment.

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Chandler Hub has been updated to Cosmo 0.7.0

Tuesday, August 28th, 2007

We just updated Chandler Hub to Chandler Server 0.7.0! The update was smooth and no one has reported significant issues. Enjoy the new feature enhancements!

In particular, Chandler Hub now demonstrates more pieces of the Chandler vision. In particular, the Hub now supports not only tasks, but Chandler item “stamping” which lets a event also be a task and vice versa. Your tasks and events can be viewed and “triaged” on a unified web dashboard.

This Hub update has been tested to support the upcoming Chandler Desktop Preview release. If you’re using older versions of Chandler Desktop, we suggest considering upgrading to a recent release. While the final Chandler Desktop Preview has not been released, RC2 is currently available and is the best available version. If you prefer to wait for the final released version, no problem; that should be coming soon.

You are invited to use Chandler Hub for daily usage or testing of Cosmo 0.7.0. We’re a small service, but we will do our best to keep your data secure and always available for your use.

We should note that are known issues in Safari support for this 0.7.0 version of Chandler Hub. Also, IE 7 users may now receive a dialog upon logging in related to security settings. If ActiveX is disabled via custom settings, you may not be able to use the Hub. We’re working on fixes to both these issues; thanks for your patience!

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Chandler Hub downtime morning of 2007-08-28

Monday, August 27th, 2007

Tomorrow morning, Monday 2007-08-27, from 8:30-9:30am Pacific time, there will be a planned outage for Chandler Hub, the hosted service of the Chandler Project.

The downtime will be used to upgrade the service to the recently-released Chandler Server 0.7.0. The update will provide significant updates for the web user interface, providing both task management and an integrated dashboard view.

No account data will be lost; after that hour of downtime, your account and data will still be available via the web UI and other protocols supported by Chandler Server, with some new features able to use all that data.  During the outage, you will not be able to synchronize clients or use the web UI.

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Chandler Server (Cosmo) 0.7.0 released

Monday, August 27th, 2007

The Chandler Project is pleased to announce the 0.7.0 release of Chandler Server (Cosmo)!

Chandler Server is a server and Ajax web UI for managing and sharing calendars, events, and tasks. It implements open data standards including CalDAV, WebDAV, Atom, and Atompub.

Chandler Server 0.7.0 is currently available for download as a ready-to-run bundle and the source code from subversion.

Send us feedback at the open mailing list ‘chandler-users at osafoundation.org’. We look forward to hearing from you!

This release is a substantial improvement over Cosmo 0.6.1 and is recommended for general usage. Changes in this release are summarized in the release notes.

The outline of changes is:

  • Web-based dashboard
  • Item stamping support
  • Interoperable with Chandler Desktop triage workflow
  • Name change from Cosmo to Chandler Server
  • Atom server queries replace JSON-RPC queries
  • Forgot username/password workflow
  • Search users in admin interface
  • Better web UI error reporting
  • Schema migration support for 0.6.1.x instances
  • Better calendar interoperability
  • Performance improvements
  • Security improvements
  • Some CMP (management protocol) changes

A summary of known issues in this release is available.

Thanks for your interest in Chandler Server!

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Dogfooding Chandler with QA calendar

Friday, August 10th, 2007

Chandler has been an experimentally usable calendar since our 0.5 release. In the last 2 releases, it has been enhanced, polished and fine-tuned to the extent that the Calendar application in Chandler is absolutely usable now for day-to-day scheduling needs. With a fervent attempt to “eat our own dogfood”, we initiated the effort of using Chandler to maintain a shared QA calendar within team on Hub. The work flows spanned across features, going beyond just using the calendar application. Here are some of the heavily used work flows:

1. Scheduling meetings: Our QA staff meetings, IRC QA sessions, Bug Councils, 1-1s, and some special one-off meetings were all scheduled on the shared QA calendar on Hub. Some of the meetings were scheduled through the Hub web UI as well. The frequency of the meetings spanned from weekly, biweekly and monthly.

2. Sending meeting agendas: I would add the agenda for the upcoming QA staff meeting in the notes section, stamp it as mail and send it out to the team. We now have the affordance of updating only a single instance of a series and emailing it.

3. Updating shared events: Occasionally team members would update the agenda for the staff meeting by adding additional items and hitting Update. This would automatically bring the newly updated items into the NOW section of the Dashboard for immediate perusal. Also if the item was stamped as mail, a mail copy would be sent to the people in the address fields.

4. Adding to the task list: Outstanding action items for the team were added as tasks in the shared calendar. Tasks were often stamped as mail and sent to team members.

5. Triaging items in the Dashboard: We heavily used the Dashboard for triaging tasks and events within the team. When certain tasks were done, team members would mark it DONE and everyone would see its status in their own Chandler Dashboard. It would again, automatically pop into the NOW section of their Dashboard for grabbing immediate attention.

6. Using the ticketed view of the calendar: Team members, when traveling or working remotely would use the ticketed view of the calendar for updating events from the web UI.

All-in-all it was a very positive experience. We uncovered bugs that would have purely surfaced in day-to-day usage of the app. It helped bring some usability issues back on the design lists and more importantly helped us collaborate efficiently within the QA team.

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hub.chandlerproject.org downtime today

Friday, August 10th, 2007

There will be a hub.chandlerproject.org downtime today lasting about 60 minutes. We should be down from about 12:30-1:30pm Pacific.

We’re moving the Hub to a much faster, dedicated machine.

There should be no changes to the software or data so you shouldn’t see any impact except an inability to sync data or use the web UI.

– Jared

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OSCON wrapups

Friday, August 3rd, 2007

OSCON wrapups from various OSAF folks have started to appear:

Update: added reports from Mikeal Rogers and Matthew Eernisse

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